Being a hosting customer can be embarrassing - you often have to deal with server outages and a contemptible and slow technical support service. To top it all off, you need to log at least in 2 graphical user interfaces to manage your domains, billing transactions and your web site itself. When we launched Supportive Hosting, we aimed to alter all that.
A Pioneering Approach to Web Hosting
The web hosting Control Panel is the part of the web hosting platform that the clients in fact see. And 90 percent of the web hosting vendors out there use one and the very same hosting Control Panel - cPanel. We, however, regard cPanel as being out of date and difficult to work with - it simply frustrates our work. This is the reason why we took the decision to utilize another Control Panel - the Hepsia Control Panel. It's new, has an ultramodern look and feel and offers billing, domain and web site management options, so you can manage all aspects of your web presence from one place. What's more, it has a drag-and-drop File Manager, so you won't need to use a 3rd-party FTP client. Our tests have revealed that the Hepsia web hosting Control Panel is three times faster than other hosting Control Panels! We have also created a hosting Control Panel demo - you can check for yourself how the Hepsia Control Panel works.
We have found that many of our customers PREFER to keep using what is familiar to them. Even though we offer a new - state of the art - control panel, we still offer cPanel hosting for those customers who wish to continue to use it.
Our website and hosting offers are directed mainly towards our Hepsia Control Panel options. Notations will be made when certain topics do not include or cPanel packages.
A Reliable Web Hosting Platform
Your website needs to be reachable online. That is the reason why we rely on high-speed web hosting servers driven by the effective combination of Linux and Apache. We are also partnering with four world-class data center facilities where you can host your website. This permits us to offer a ninety-nine point nine percent server uptime guarantee.
A Human-Centered Modus Operandi
Last, but not least - we are there for you! We have Live Chat representatives who are there to answer all your pre-sale enquiries and to help you settle small technical problems.
We have an exceptional-quality 24/7/365 customer support service. We offer a 1-hour ticket response time guarantee, but in the majority of cases our customer support team representatives reply to support tickets within 20 mins! Note: Does not apply to our cPanel Shared Hosting Packages.
cPanel Shared Hosting Customers: We still provide GREAT customer service for our cPanel customers. We offer live chat and an extensive support ticket system. Your questions will be answered within 24 hours; however, majority of the time, your response time will be much quicker.