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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A pop-up menu will show up. It comprises comprehensive information about all the actions that you can carry out on the page in question. Each pop-up menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast array of how-to video clips demonstrating how to use our web hosting Control Panel. They're created for those of you who would like to see how things are getting done instead of only reading articles. In this way, everyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you searching for, take a peek at our extensive Frequently Asked Questions database, which comprises questions asked by actual people and offers practical solutions. We periodically update our Frequently Asked Questions section with new articles in order to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, you can contact our excellent team of client support engineers available 24-7 and ready to help you with any issue. Each trouble ticket you open will be replied to within 60 minutes (the average support ticket response time being about 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

All Supportive Hosting Customers can submit a support ticket from the Client Area OR call our US Toll Free Phone: 1-866-237-1006

Shared Hosting Debian/GNU Linux (Hespia), VPS Hosting, Dedicated Hosting & Semi-Dedicated Hosting customers using our
(supportivehosting.net servers):

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 251490

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

OR

Submit a ticket from your Control Panel



Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com